Frequently Asked Questions
Everything you need to know about our handcrafted furniture and ordering process.
What is the typical lead time for an order?
Since our furniture is made-to-order by skilled craftsmen, lead times typically range from 8 to 12 weeks. This ensures each piece meets our high standards of quality and durability.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery which includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
Can I request wood samples before purchasing?
Absolutely. We offer wood sample kits in various finishes like Walnut, White Oak, and Cherry so you can see and feel the wood quality in your own lighting before committing to a piece.
What is your return policy for custom furniture?
Because each piece is built specifically for you, we cannot accept returns on custom orders. However, if there is a structural defect or shipping damage, we will repair or replace the item immediately.
How should I care for my solid wood furniture?
We recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals and keep the furniture away from direct heat sources or prolonged sunlight to prevent the wood from warping or fading.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans at checkout, allowing you to invest in heirloom-quality furniture over time.